Hey there Zendesk Community! We are excited to announce that the agenda for Relate 2024 is officially up and running! All the sessions, speakers, and activities you've been eagerly waiting for are now outlined and available for you to explore. Check out the full agenda here! What’s in store? Start the day with wellness…
Hello my fellow community friends, We are thrilled to announce that the highly anticipated 6th Annual CX Trends Report from Zendesk is now available for download! We've seen some crazy-fast changes in AI, tech toys, and how we handle customer experiences. The report this year is like a friendly guide, navigating us through…
This summer, we launched the Zendesk Luminaries, a program for our biggest fans where you can find opportunities to build your professional profile, network with other experienced Zendesk users, and have fun while doing it! If you've been a Zendesk customer for at least 6 months and would be interested in opportunities to…
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A place to discuss best practices
Hye everyone like this?
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Would really love to see if this works as an actual embed. If it does, it is nice that you can put it inline.
Some of our agents forget to hit 'send' when working Whatsapp tickets, which they don't realise until the customer reaches out again saying they haven't received a reply or when the customer has given them a negative CSAT. Is there a way to reopen the ticket and leave an internal note on the ticket saying 'reply needed' or…
This is a draft of a post.
There's nothing sweeter than a fresh new forum, ready to welcome your community. A Vanilla Forum has all the bits and pieces you need to build an awesome discussion platform customized to your needs. Here are a few tips for you as the administrator: * Use the Getting Started checklist in the Dashboard to get your site…
This month we are pleased to spotlight our community member of the month, Alex Powell, for their contributions to the Zendesk community.
Introducing Zendesk User Groups - regular, ongoing events led by users, for users.
Following up with our last event, we would like to show how the theory works in action. For example: How to reduce the number of triggers for multi-brand instances. How to automatically set customer expectations during holidays. How to notify a webhook based on attachment file type. How to divide work equally among…
Join our session to learn strategies for quality assurance in AI. Discover how to implement feedback mechanisms to monitor and improve your AI tools, ensuring they perform reliably and meet user expectations. Perfect for anyone looking to improve their AI tooling's effectiveness. Agenda for this session: Introduction and…
This is just a test event for demonstration purposes. Although it is scheduled for a fun day, I doubt this will be much fun. You should register anyway.
Join us for monthly sessions where A.I. enthusiasts and professionals converge to discuss the latest in artificial intelligence. This group provides a space for open dialogue on A.I.'s advancements and challenges. Whether you're an expert or just curious, come share insights and stay updated in this ever-evolving field.
Have you recently started on Zendesk? Or are you just a new Zendesk user and want to know where to start with your account? Join this beginner session covering 7 key steps for a successful Zendesk account.
The Customer Success team is full of strategic experts and will bring forward recommendations on how to optimize your customer experience strategy. Come with your questions and learn from what other attendees do within their organization when using Zendesk to its full potential!
