Announcing the 6th Annual CX Trends Report from Zendesk!
Hello my fellow community friends,
We are thrilled to announce that the highly anticipated 6th Annual CX Trends Report from Zendesk is now available for download!
We've seen some crazy-fast changes in AI, tech toys, and how we handle customer experiences. The report this year is like a friendly guide, navigating us through all these changes and showing us how the pros in customer experience are keeping up. It's about understanding the lay of the land as it changes under our feet.
Ten Trends. Three Innovative Areas. One Complete Report.
The report dives deep into ten key trends across three innovative areas of focus:
AI + Intelligent Experiences:
Learn how AI is revolutionizing the role of chatbots, with 64% of CX leaders escalating their investments in this technology. Explore the rising importance of AI transparency and how the advent of generative AI promises personable, engaging customer experiences.
Data + Trustworthy Experiences:
Our findings indicate that 77% of CX leaders see themselves as the custodians of customer data security. Gain insights into the future of security and data privacy and learn about conscientious strategies to use customer data to deliver instantaneous experiences
Next Gen + Immersive Experiences:
The next wave of CX is on the brink of arrival, and 56% of organizations are preparing to integrate conversational commerce within the next year. Explore how burgeoning tech is shaping the future of conversational commerce, phone support, and agent management tools.
This report serves as a great starting point for discussions and debates within the Zendesk community. It encourages members to share their perspectives, learn from each other, and collectively navigate the world of CX.
Click the following link and get the full report.
We can't wait for you to dive into these insights and look forward to hearing your thoughts and discussions on these trends.
Have a great day!